Refund policy

 

Return & Refund Policy

Last updated: February 18, 2026

Thank you for shopping at MK Store (“we”, “us”, “our”). We want you to be happy with your purchase — but if you’re not 100% satisfied, we’re here to help.

1. Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it.

  • It must be in the original packaging.

  • Proof of purchase (order number/receipt) must be provided.

To start a return, please contact us at:
Email: mkenterprise3025@gmail.com

We will provide instructions for returning your item.

2. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.

  • The refund may take 10 business days to appear on your statement depending on your payment provider.

Note: Shipping charges are non-refundable.

3. Exchanges

We do not offer direct exchanges at this time. If you’d like a different item, please return the original item for a refund and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging.
We will work with you to resolve the issue — whether that’s a replacement, refund, or store credit.

5. Shipping Costs for Returns

Return shipping cost is the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

6. Contact Us

If you have questions about returns or refunds, contact us at:
Email: mkenterprise3025@gmail.com